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Browse through our FAQs or speak to an in-house member of our support team.

Setting Up & Using a VoIP Phone System

VoIP is a cloud-based business phone system, which allows you to make and receive calls on any device, anywhere. It works using our powerful apps (Mac, Windows, iPhone, Android) which allow you to make and receive calls, shows all your call history and let’s you manage your settings.

No. We’ve made it really easy with our simple apps. As long as you can operate the basic functions on a mobile phone or a computer system, you’ll find cloud based VoIP a breeze to setup use. Simply download our apps, and you’re ready to go.

Once you’ve signed up and installed one of our apps, your account is ready to use instantly!

We recommend having a 4G connection for high quality calls on mobile data. In the event that you don’t have a connection available, we’ll automatically push calls to your mobile number.

It couldn’t be easier. Install one of the VoIP apps (Mac, Windows, iPhone or Android), log in to your account and you’re ready to go.

Unlimited calls to UK 01, 02, 03 numbers and major network 07 numbers are included, along with calls to USA, Canada, Ireland, Australia & New Zealand (with a small number of exceptions) within fair usage limits.

No. Receiving calls is free of charge

You can make calls to over 170 countries. Please refer to our pricing page for more details.

Please refer to our pricing page for details of all call costs.

We offer monthly and contract VoIP options. On the monthly contract, there’s no commitment. You just need to accept our terms and conditions.

Users & Numbers

You have two options, the first is to just add users using the apps in just a few clicks or speak to our support team on 0191 303 9404 or email us on info@customersupport.org.uk.

You have two options, the first is to just add users using the apps in just a few clicks or speak to our support team on 0191 303 9404 or email us on info@customersupport.org.uk.

Yes. For a small additional monthly subscription, we offer a range of telephone numbers from major international cities such as New York, Toronto, Amsterdam, Sydney and Dublin.

Yes, we’re happy to transfer an existing number to your new VoIP phone system. We can port most landline numbers for £20+VAT. We also port in from all UK major networks free of charge. Please note that we can’t port international numbers.

It varies. Mobile numbers are really straightforward and take a couple of days. Other numbers can take anything from 7 to 20 days depending on the provider we are transferring from. The process is quite old-fashioned and very fussy. Unfortunately, it’s not something that we’re in control of, but we’ll always do our best to speed up the process for you.

Once you’re a paying user, any numbers on your account are available for you to take elsewhere if your new provider supports this.

Other Questions

VoIP will work in most countries around the world, providing you have a data or WiFi connection available. However, there are a small number of countries which block internet-based calling for either security or revenue-protection reasons. Internet-based calling is currently blocked in Azerbaijan, Belize, China, Iran, Jordan, Kuwait, Libya, North Korea, Oman, Pakistan, Qatar, Saudi Arabia, South Korea, Syria and UAE. You can still call these countries using your VoIP phone system, it’s just outbound calls that are blocked.

Yes. VoIP phone systems support USB/Bluetooth headsets. We can recommend phone headsets that have been fully tested.

Yes. VoIP phone systems support desktop handsets. We can recommend handsets however they are not required to use your VoIP phone system.

Yes. We can save you some money. Your colleagues can simply add their business phone numbers to their own smartphones and computer systems to make and receive calls. There’s no longer any need for extra business phones or extra sim cards.

That’s up to you. You don’t need an existing landline or mobile contract to use VoIP. Of course, if your internet connection is provided through your landline or mobile, you’ll still need that.

As a general guide, VoIP will use approx 1mb of data per minute. This can be variable, depending on which additional features you are using. VoIP data consumption is at most equivalent to most other IP or cloud-based systems.

If you don’t have a data connection, your call can be automatically diverted to a mobile number. You can set this up in the mobile apps.